Privacy Policy

• Privacy of Consumer Financial Information

Duke University Federal Credit Union shall take reasonable measures to protect the confidentiality, security and integrity of each member's nonpublic personal information consistent with state and federal laws.

Duke University Federal Credit Union shall take careful and reasonable measures to protect the accuracy and privacy of all member information used in conducting business.

Duke University Federal Credit Union will not collect or maintain information about its members that is not essential for prudent business purposes.

• Responsibilities

  Duke University Federal Credit Union officers, directors, committee members and employees are required to hold in confidence all credit union transactions with members and all information in regards to members' personal business, except as required or permitted by law.

  It is the responsibility of all officers, directors, committee members and employees to protect confidential member information.

  It is the responsibility of all officers, directors, committee members and employees to identify any potential area of exposure and to take steps to report such discovery and to assist in correcting the condition that could permit any potential security breach.

  It is further the responsibility of all officers, directors, committee members and employees to report any actual or threatened unauthorized release of confidential information and to take steps as may be immediately available to prevent or to halt such release.

• Sharing Information

  It is policy to prohibit disclosure of member information to third parties concerning accounts with us, except:

  1. When such disclosure is necessary to complete transactions.
  2. To verify the existence and condition of the member's account for a third party (such as a credit bureau) as is permitted by law.
  3. To comply with any court order or applicable laws or regulations.
  4. When given written permission by the member. Federal law protects the information Duke University Federal Credit Union provides to credit reporting agencies and its use is strictly governed by the Fair Credit Reporting Act. Duke University Federal Credit Union does not and will not sell or provide personal information to third parties for independent use.  

Duke University Federal Credit Union does share personal information with organizations with whom we have joint marketing agreements; for example, CUNA Mutual Group, as allowed by federal law, if that information is required for the purpose of informing our members about products or services which we believe they may want to know about.

All contracts and agreements between CUNA Mutual Group and Duke University Federal Credit Union will include a guarantee that CUNA Mutual Group will safeguard such information.

If requested, members may be excluded from receiving marketing materials and solicitations from CUNA Mutual Group by calling (919) 684-6704, and pressing 1.

• Internet Privacy Protection

  Duke University Federal Credit Union uses multiple levels of security, beginning with the member's browser and ending with the credit union's operating system that acts as a virtual information vault inside the credit union.

  Duke University Federal Credit Union uses firewalls that are designed to protect account information from unauthorized access.

• Administration and Amendments

  Protecting member privacy is an ongoing process and Duke University Federal Credit Union will continue to review the measures taken to safeguard member information.

  Since no policy can address every possible contingency and circumstance, Duke University Federal Credit Union management shall use its good faith business judgment in administering this privacy policy, and expects that all employees and committee members will use good faith in their actions to protect the privacy of credit union members.

  Duke University Federal Credit Union reserves the right to amend this policy in any respect.