Closed Christmas Eve & Christmas Day - Dec. 24-25, 2024
How may we assist you?
- Urgent Matters/Fraud: call (919) 684-6704 during regular business hours (Mon-Fri, 8:00 am-5:00 pm)
- To report Lost/Stolen Card: call (919) 684-6704, after hours call (888) 297-3416
ALWAYS CARRY A BACKUP CARD IN CASE YOUR CARD IS LOST, BLOCKED OR STOLEN.
We are unable to instantly issue replacement cards at this time. Upon request, a replacement card may be ordered and mailed to you. Please note a $20 fee may apply.
For all other requests, please complete/submit the form below.
If you are submitting a request on the weekend or after business hours, we will respond during regular business hours (Monday-Friday, 8:00 am - 5:00 pm).IMPORTANT: This line of communication is not secure. Please submit general inquiries only and do not include account or other confidential information. A representative will contact you within 24 hours or the next business day.
* Indicates required field
Thank you for your submission!
We will be in touch with you during regular business hours (Monday-Friday, 8:00 am - 5:00 pm).
- To Report Fraud/Lost/Stolen Card: (919) 684-6704, after hours call (888) 297-3416
Member Services
(919) 684-6704
8:00 a.m. - 5:00 p.m. (M-F)
All inquiries before/after business hours may be directed through the Contact Us form located on this page. We will respond during regular business hours.
Fax (919) 660-9859
*The Lobby is open during regular business hours. No appointment necessary.
Duke Credit Union
2200 West Main St.
Suite L 100
Durham, NC 27705
Report lost/stolen cards immediately.
(919) 684-6704
(866) 693-8328 (toll free)
After Hours:
(888) 297-3416
To Activate A New Card:
Received via U.S. Mail
Activate by phone
Call (800) 290-7893
International:
(206) 624-7998
Issued Instantly
(in-person at our location)
Activate your card at a Duke Credit Union ATM machine by checking a balance or making a withdrawal.
CLOSED
Christmas Eve Day & Christmas Day
December 24-25, 2024
LOBBY OPEN:
Monday - Thursday
8am - 5pm
Friday
8am - 5:30pm
DRIVE-UP OPEN:
Monday - Thursday
8am - 5pm
Friday
8am-6pm
Closed Holidays
ID Required
LOBBY - OPEN
Monday - Thursday
8:00 a.m. - 5:00 p.m.
Friday
8:00 a.m. - 5:30 p.m.
Closed Holidays.
DRIVE - UP OPEN
ID Required
Monday - Thursday
8:00 a.m. - 5:00 p.m.
Friday
8:00 a.m. - 6:00 p.m.
Closed Holidays.